BPM Summit 2014 has ended

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BPM Summit 2014

Please Note: There might be few changes in the session timings.

12:00pm PDT

Registration & Networking TBA

1:00pm PDT

THE LUNCHBOX (Networking lunch) TBA

2:00pm PDT

Session I A: Procurement Operations – Best in ClassLIMITED Mysore III

3:00pm PDT

Session II A: Business case development beyond cost savingsLIMITED Mysore III

3:45pm PDT

Session III A: Managing the margin squeeze through better Operations ManagementLIMITED Mysore III

4:30pm PDT

Networking Tea/Coffee TBA

5:00pm PDT

Welcome Address Mysore I, II & III

5:30pm PDT

Session IV A: Memoirs of a Global Journey, Unedited and Uncensored. Mysore I, II & III

6:15pm PDT

BPM Pioneer Awards Mysore I, II & III

6:30pm PDT

Back to the Future: The shape of things to come Mysore I, II & III

6:45pm PDT

Entertainment Evening followed by Cocktails & Dinner Botanica

8:00am PDT

Registration and Networking TBA

9:00am PDT

Session V A: Gone in 45 Minutes a) Competing in an ever- faster, changing world b) What US Healthcare is learning as the Affordable Care Act moves it away from fee-for -service to value based payment models Mysore I, II & III Session V B: Future of Global Business Model (By Invitation only) Magnolia

9:50am PDT

Session VI A: Curious Case of Hyper-Growth Mysore I, II & III Session VI B: Emerging Delivery Locations in India: The Rising Tide (By invitation only) Jacaranda

10:35am PDT

Networking over Tea/Coffee TBA

11:00am PDT

Session VII C: Realms of Possibilities - Opportunities to service Government (By Invitation only) Jacaranda

11:05am PDT

Session VII B: Contracting Excellence Mysore III Session VII A: Scaling and institutionalizing analytics to enhance customer experience Mysore I & II

11:50am PDT

Session VIII A: Who Moved My Cheese – Capturing Value in Next Generation BPM Relationship Mysore I & II Session VIII B: Can BPM Socialise? Mysore III Session VIII C: Impact of the Affordable Care Act on US Healthcare Industry and the opportunity for the global business process services industry (Pre registration required)LIMITED Magnolia

12:30pm PDT

Session IX C: Running Training Like a Business (Pre-registration required)LIMITED Jacaranda

12:35pm PDT

Session IX A: Connecting customer expectations with client needs Mysore I & II Session IX B: Future of Contact Center Mysore III

1:20pm PDT

THE LUNCHBOX (Networking lunch) TBA

2:20pm PDT

Session X A: Future Framework for F&A Service Delivery Mysore I & II Session X B: Driving Productivity in Hybrid Tech Environment Mysore III Session X C: Leveraging multichannel and Voice Analytics for enhanced customer, employee engagement (Pre-registration required)LIMITED Magnolia

3:05pm PDT

Session XI C: Leveraging technology to improve productivity and enhance customer experience (Pre-registration required)LIMITED Magnolia Session XI A: De-Risking Business: Protection of Confidential Data is a Key Corporate Priority Mysore I & II Session XI B: Inorganic Growth: A right strategy? Mysore III

3:50pm PDT

Networking over Tea/Coffee TBA

4:20pm PDT

Session XII A: Robotics Process Automation Mysore I, II & III

5:05pm PDT

Session XIII A: Closing Remarks Mysore I, II & III